Privacy Policy

Effective date: 10 September 2026

This policy explains how Thai Silk Box handles personal information collected through https://www.thaisilkbox.com and related bespoke product inquiries.

Thai Silk Box is operated by Asia Business Alliance Co.,Ltd., at 99/305 Khumklao 11, Lumpratiew, Ladkrabang, Bangkok 10520, Thailand. For privacy questions or requests, contact enquire@thaisilkbox.com.

Information we collect

When you submit our bespoke inquiry form, we collect your name, email address, preferred product line, message, and your request for us to contact you. You may also provide whether you are a couple or wedding professional, estimated quantity, invitation dimensions, delivery city or region and country, wedding date, requested arrival date, colors, monogram or finishing ideas, business details, and an optional budget.

Required fields are marked on the form. Other details are optional. Without the required contact and project information, we may be unable to respond meaningfully to your inquiry. A full delivery address and payment card details are not requested in the initial inquiry form. Please do not include sensitive personal information or information about other people unless it is necessary and you are authorized to share it.

If you contact us by email or WhatsApp, we receive the contact information and content you choose to share through that channel. Our website and security services may also process limited technical information needed to deliver pages, prevent misuse, and investigate errors.

How we use your information

• respond to your request;
• discuss design options and specifications;
• prepare an individual quotation;
• communicate about your proposed commission; and
• if you proceed, arrange production, delivery, and related administration.

We process this information to take steps you request before an order, perform an agreement with you, meet legal obligations, and support our legitimate interests in operating and protecting the website and responding to customers. Where the law requires consent, we rely on the consent you provide and you may withdraw it for future processing.

We do not currently use inquiry details for marketing. Submitting an inquiry does not subscribe you to marketing messages. We do not sell personal information or share it for targeted advertising.

Service providers and international processing

Our website stores inquiry submissions in WordPress through FormLayer. Inquiry notifications are sent to enquire@thaisilkbox.com through a Google/Gmail API connection. Copies can therefore exist in the website database, email systems, and site backups. Authorized people who handle your inquiry can access the information needed to respond.

Website hosting, email, security, form, backup, and communications providers process information only as needed to provide their services to us. If you choose WhatsApp, its provider processes your communication under its own privacy terms. We may also disclose information when required by law, to protect legal rights or security, or to advisers and service providers under appropriate obligations.

Thai Silk Box operates in Thailand. Some service providers may process information in other countries. Where required, we use appropriate contractual or legal safeguards for international transfers.

Cookies and similar technologies

We do not currently use visitor analytics or advertising tracking. The site may use strictly necessary technologies for security, administration, form operation, and remembering privacy choices. Authorized WordPress administrators also receive login and preference cookies when they sign in.

The site provides a “Re-consent” control that you can use to review the choices offered by the site. You can also control cookies through your browser, although blocking necessary technologies may affect website functions. We will update this policy and the consent choices before introducing non-essential analytics, advertising, or marketing technologies.

How long we keep information

For inquiries that do not become orders, we retain inquiry submissions and related email correspondence for 24 months after the last contact, then delete them from active website and email records.

If an inquiry becomes an order, we retain order, delivery, payment, and accounting records for as long as needed to fulfil the order, resolve disputes, and meet applicable tax, accounting, and legal obligations. Technical and security records are kept only as long as reasonably needed for operation, troubleshooting, and protection of the website.

Backup copies are retained according to our normal backup rotation and may remain until overwritten or securely removed. When information is deleted from active systems, it may therefore persist temporarily in restricted backups and will not be restored except when needed for disaster recovery or legal obligations.

Security

We use reasonable administrative and technical measures designed to protect personal information. No website, email system, or transmission method can be guaranteed completely secure. Please avoid sending sensitive information through the initial inquiry form.

Your rights and choices

Depending on the law that applies, you may have rights to request access to or a copy of your personal information, correct it, ask for deletion, object to or restrict processing, request portability, withdraw consent where processing relies on consent, or complain to the relevant data protection authority. These rights may be subject to legal conditions and exceptions.

To make a request, contact enquire@thaisilkbox.com and describe your request and the email address used for your inquiry. We may need information to verify your identity. Please do not send identity documents unless we specifically request them through an appropriate channel. Withdrawing consent does not affect processing that was lawful before withdrawal.

Children

Our services are intended for adults arranging wedding stationery or acting in a professional capacity. We do not knowingly seek personal information from children. If you believe a child has provided information to us, please contact us so we can review and address it.

Changes to this policy

We may update this policy to reflect changes in our services, legal obligations, or information practices. The effective date at the top identifies the current version.

Contact

Asia Business Alliance Co.,Ltd.
99/305 Khumklao 11, Lumpratiew, Ladkrabang
Bangkok 10520, Thailand
Email: enquire@thaisilkbox.com